Assistant Program Manager
Company: Hope The Mission
Location: Los Angeles
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Purpose: Hope the Mission
provides a safe, low-barrier, and supportive 24-hour residence to
persons experiencing homelessness. Clients will receive shelter,
food, case management & housing navigation services to support them
in obtaining permanent housing. Working under the supervision of
the Program Manager, the Assistant Program Manager leads and
oversees all programmatic and operational functions for the site,
provides oversight to shelter support staff, and fulfills the
mission by successfully providing leadership and supervision for
the program. The Assistant Program Manager ensures that new
projects, supportive services, and housing programs are in-line
with best and evidence-based practices for working with people
experiencing homelessness (e.g., Trauma-Informed Care Principles,
Harm Reduction, and Housing First). This position requires being
on-call as needed to respond to emergencies and driving (Travel:
25%). Specific Duties-Programmatic Provide overall direction and
oversight of all programmatic components including accurate,
up-to-date, data collection, quality assurance, and contract
management adhering to guidelines set for in the Scope of Work.
Includes but is not limited to: Manage timely progress of program
goals, objectives, and performance targets, making necessary
adjustments in a timely manner to improve outcomes. Ensure
program/contract compliance as per guidelines and requirements
mandated by the programs, regularly reviewing logs, records, and
data. Conduct regular file reviews to ensure the accuracy and
integrity of all documentation. Assist with client issues as needed
(conflicts and complaint resolution) using de-escalation and
mediation techniques. Ensure implementation of housing first, harm
reduction, and trauma-informed care methodologies when appropriate.
Oversee the development, enhancement, delivery, and modifications
(as needed) of services provided, adjusting when necessary. Oversee
implementation of problem-solving strategy, interventions, and
screening tools. Oversee provision of emergency service referrals
(domestic violence, human trafficking & sexual assault) and warm
handoff referrals when appropriate. Oversee and manage all staff
and the corresponding job duties assigned to each position. Serve
as an agency representative at professional and community meetings
such as working/planning groups, coalitions, etc.; attend various
community meetings as directed by the supervisor.
Collaborate/participate in fundraising efforts to support program
operations as needed. Coordinate with other agencies and partners
to ensure consistent and accurate dissemination of information,
provision of services, and adherence to program requirements.
Provide training and support to staff. Assist in the development of
written rules, procedures, and program guidelines. Maintain
accurate and complete participant files, exit files, timesheets,
daily activity logs (if applicable), mileage logs, payment
reimbursement, and other reports as directed. Establish and
maintain positive, productive working relationships with community
partners and community stakeholders including mental health
programs, shelter programs, local law enforcement, local
neighborhood councils (and other local officials), and providers of
services and resources to homeless persons. Attend staff meetings,
case conferences, and training workshops. and community meetings as
needed. Ready to sub another’s role if needed due to absence.
Update monthly OSHA forms. Monitor the medication cabinet and
review all medication records. Review shift reports to monitor
staff performance and compliance. Follow-up on all incident reports
and Grievances Conduct and participate in training for the Program
staff. Specific Duties-Operations Ensure that the property and its
surroundings is well maintained and clean. Regularly inspect
bathroom facilities to verify clean, sanitary conditions. Report
any maintenance issues or need for repairs to the supervisor in a
timely fashion. Regularly inspect units, dorms, and rooms, to
ensure they are in working order. Train janitorial and hygiene
staff in proper protocol for site/bathroom maintenance. Submit all
supply orders to the supervisor in a timely fashion. Assist with
coordination of resident chores and assignments; oversee the
maintenance of shelter linen, clothing, and supply rooms. Ensure
monthly safety and fire drills are conducted. This position may
require site relocation at the agency’s discretion. Other Duties
Performs any other duties, projects, and responsibilities the
Program Manager assigns. Work in collaboration with the outsourced
security guard to ensure the safety of participants, staff,
volunteers, and visitors on the property. Trains staff on the use
of security and surveillance systems. Observe department guidelines
to conduct personal business during breaks and lunch hours. Project
a positive professional image and adheres to the organizational
dress code. Self-identify potentially unsafe
systems/processes/situations and takes the initiative to report to
the Program Manager. Observe department guidelines concerning
absences and report such absences in accordance with departmental
procedures. Establish and/or maintain good rapport and working
arrangements with co-workers, including the management team, and
supporting staff. Minimum Qualifications Bachelor's degree in the
social sciences or closely related field and Five years of housing
and homelessness program-related experience and One year of
supervisory or management-level experience Any equivalent
combination of experience and education that provides the applicant
with the desired knowledge, skills, and ability required to perform
the work. Skills- Commitment to working with homeless individuals
in a harm-reduction, trauma-informed care setting. Strong
interpersonal skills and sensitivity towards individuals
experiencing a crisis. Computer literacy- Microsoft Office Suite,
HMIS, preferred. Spanish preferred TB test required. Knowledge and
Skills Passion for Ending Homelessness. Employs a “Whatever it
Takes” approach in service delivery. Excellent written and oral
communication High level of understanding of Evidence-Based
Practices such as Motivational Interviewing, Harm Reduction, and
Housing First Demonstrates effective staff supervision. Understands
supportive service program development. Values relationships with
community-based organizations and resources Demonstrates dedication
to homelessness and related issues (i.e., poverty, housing,
services) Adheres to contract compliance and outcomes measurement.
Mandatory Requirements: Employment eligibility verification
Tuberculosis and drug test Fingerprint live scan background Ability
to work flexible hours which include evenings and weekends. Ability
to cover any site location as needed by Agency. Driving is an
essential function of this position. Must have reliable
transportation. Must have a valid CA Driver's license. Must provide
proof of vehicle insurance coverage. Must be able to qualify for
HOTV’s commercial insurance coverage. PHYSICAL DEMANDS,
ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described
here represent those that must be met by an employee to
successfully perform the job's essential functions. Reasonable
accommodations may be made to enable individuals with disabilities
to perform essential job functions. The employee is required to:
Walk and climb stairs; stand, bend, squat, climb, kneel, and twist
on an intermittent or sometimes continuous basis; Grasp, push, pull
objects such as files, file cabinet drawers, and reach overhead;
Handle, finger, grasp and feel objects and equipment; Reach with
hands and arms; Be mobile by moving oneself from place to place
quickly and easily; Repeat various motions with the wrists, hands,
and fingers; Be able to perform visual activities for (including,
but not limited to) administrative and clerical tasks; Ability to
lift up to 25 lbs. Communicate, receive, and exchange ideas, and
information by means of the spoken and written word; Drive vehicles
in and around all Counties; Be able to enter various buildings that
may require climbing stairs. Be periodically subjected to outside
environmental conditions. Employees may work in proximity to
service animals and emotional support animals; Use a desktop and/or
laptop computer; copy, postage, and fax machines. Complete all
required forms in personal writing. Work Environment: The employee
may be in contact with individuals and families in crisis who may
be ill, using alcohol and drugs, and who may not be attentive to
basic personal hygiene, health, and safety practices. The employee
may experience several unpleasant sensory demands associated with
the client's use of alcohol and drugs, and lack of personal
hygiene. The employee must be ready to respond quickly and
effectively to many situations, including crises and potentially
hostile situations. The noise level in the work environment is
usually moderate in an office setting. Sometimes work may become
stressful when working under pressure. 40 hours per week.
Keywords: Hope The Mission, Laguna Beach , Assistant Program Manager, Social Services , Los Angeles, California
