Agent-Front Desk - The Ritz-Carlton, Laguna Niguel (150000IH)
Location: Dana Point
Posted on: November 21, 2022
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton, Laguna Niguel, located at One Ritz-Carlton Drive,
Dana Point, CA, 92629 currently has the following opportunity:
Agent-Front Desk (150000IH):
Process all guest check-ins by confirming reservations, assigning
room, and issuing and activating room key. Process all payment
types such as room charges, cash, checks, debit, or credit. Process
all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests,
questions, or concerns. Coordinate with Housekeeping to track
readiness of rooms for check-in. Communicate parking procedures to
guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property
and local areas of interest. Run daily reports (number of arrivals,
departures), identify any special requests, and check reports for
accuracy. Complete designated cashier and closing reports in the
computer system. Cash guests' personal checks and traveler's
checks. Count bank at the beginning and end of shift. Balance and
drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures;
report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Comply with quality
assurance expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
We invite you to learn more about this position and apply at:
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Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: , Laguna Beach , Agent-Front Desk - The Ritz-Carlton, Laguna Niguel (150000IH), Other , Dana Point, California
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