Lobby Ambassador - The Ritz-Carlton, Laguna Niguel (140021WA)
Location: Dana Point
Posted on: February 25, 2021
We make stories like this possible every day. Whether we?re helping
a budding chef create a favorite meal, or an anxious dad find a
camera full of memories, we?re proud to welcome our guests to a
home away from home. Because at The Ritz-Carlton, we never forget
that we are creating guests for life.
The Ritz-Carlton, Laguna Niguel, located at One Ritz-Carlton Drive,
Dana Point, CA, 92629 currently has the following opportunity:
Lobby Ambassador (140021WA): Supply guests with directions and
information regarding property amenities, services, and hours of
operation, and local areas of interest and activities. Contact
appropriate individual or department (e.g., Bellperson, Front Desk,
Housekeeping, Engineering, Security/Loss Prevention) as necessary
to resolve guest call, request, or problem. Follow up with guests
to ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately,
completely, and legibly. Respond to special requests from guests
with unique needs. Communicate VIP arrivals to designated personnel
for escort and delivery of amenities.
Follow all company policies and procedures; report accidents,
injuries, and unsafe work conditions to manager; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests' service needs; thank guests with
genuine appreciation. Speak with others using clear and
professional language; answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others; support team to reach common goals. Comply with quality
assurance expectations and standards. Identify and recommend new
ideas, technologies, or processes to increase organizational
efficiency, productivity, quality, safety, and/or cost-savings.
Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by
We invite you to learn more about this position and apply at:
Connect with us on social media to keep up to date on The
Ritz-Carlton news, learn more about our culture, and engage with
the Careers team on Facebook.
Join The Ritz-Carlton Ladies and Gentlemen. The Art and Soul of
The Ritz-Carlton is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. The
Ritz-Carlton does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: , Laguna Beach , Lobby Ambassador - The Ritz-Carlton, Laguna Niguel (140021WA), Other , Dana Point, California
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