Digital Customer Service Rep

Company: Banks Power
Location: Azusa
Posted on: February 17, 2026

Job Description:

Job Description Job Description About The Role Sitting at the intersection of product, marketing and customer support, you will be the voice of Banks Power: leading digital community engagement to drive growth and brand love across channels. You will reply to incoming social comments, and add to discussions on our Facebook, Instagram, YouTube and TikTok combined communities of 1.6MM. This role includes customer support, and requires actively being "on" and engaging with and responding to fans and customers. Working on Saturday and/or Sunday is required. To succeed in this role, you will need to be very self-driven and proactive. You must have experience working with customers, managing large online groups, and are able to drive engagement and rally a community by answering questions and offering Banks' intelligent automotive-related insight. You're passionate about providing world-class customer service and talking to users online and in real life. You should know the internet and social media culture inside and out, fluent in the latest online vernacular, tips and tricks. What You'll Do Be able to explain how to best use our products, features and troubleshoot customer concerns. Respond to all comments daily on Facebook, Instagram, YouTube, TikTok, etc — identifying trending conversations to engage in, and strategically sparking more conversations. Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, accurate address and appropriate freight amount. Handle customer questions and complaints on social media, including public comments and DMs. Assist with crisis management, negative reviews, and negative news communications. Forward serious complaints or issues to management for immediate resolution. Be immersed in social conversations daily, apply social listening and see all notifications and tags, conversations and mentions - engaging with user-generated content (UGC) and creators, flagging UGC for reposting. Work cross-functionally with teams like Engineering, Customer Service and Tech Support to relay user feedback and improve the Banks experience. Report and track brand sentiment; be proactive with ideas on how to foster affection for our brand, then execute and pivot quickly as needed. Other duties as assigned. Minimum Qualifications A passion for social media and building online community A passion for automotive culture Mechanical and technical knowledge of gasoline and/or diesel engines High school diploma or equivalent, with minimum one year of proven experience in social media with a focus in community engagement activities Strong communications skills with good judgment, effective at writing engaging content, captions, DMs, conversations with influencers, etc, with grammatical accuracy Reliable, self-driven, and proactive, always proposing and trying new ideas Willingness to be on-call Outstanding problem-solving skills Ability to operate all office equipment The will to win Hourly pay $21—$24 USD Actual pay offered to candidates will depend on several factors, including but not limited to, relevant candidates' experience, education, and specific knowledge, skills, and abilities. Benefits Medical, dental and vision insurance Company-paid basic life, AD&D and long-term disability insurance Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families 401(k) and 401(k) matching Vacation, Paid Time Off and Sick Leave Perks A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members Open door policy, promote from within Veteran-friendly Employee Service and Recognition Program Food Truck Fridays Employee Referral Program Education Assistance Program Friends & Family discount on our top-line power-enhancing products Employee discount programs that help you save on family entertainment and thousands of items And much more! Company Description Banks are engine people. In a world of companies making disparate parts, Banks engineers the entire engine, not just high performance parts. The proof of Banks' expertise is its list national championships and world records as well as the biggest military engine contract of the century. Of all the possible options, the U.S. military chose the Banks D866T engine for its high performance and durability. With over 65 years of breakthroughs and patents in high-performance gas and diesel engine development—including turbocharging and drivetrain, Banks has no rival. To be a leader in aftermarket performance takes a tight-knit group of talented, like-minded people. We look forward to welcoming you to our award-winning team. Learn more about our company and career opportunities at Careers at Banks Power. Banks Power provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Banks Power complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Address: 546 Duggan Avenue, Azusa, CA 91702

Keywords: Banks Power, Laguna Beach , Digital Customer Service Rep, Customer Service & Call Center , Azusa, California